Flower Delivery Terms: New Addington & Beyond

Flowers New Addington E-Commerce Terms & Conditions

Introduction

Thank you for choosing Flowers New Addington for your online flower delivery needs in New Addington and the surrounding areas. These Terms & Conditions (“Terms”) outline the legal relationship between you, the customer, and Flowers New Addington (“we”, “us”, “our”) in relation to the ordering, purchasing, and delivery of products from our website. By accessing or using our website and placing an order, you agree to be bound by these Terms. We recommend reading these Terms carefully prior to making any purchases.

Scope of These Terms

These Terms apply to all customers placing orders for flower delivery within New Addington and the surrounding areas. If you access or use our service outside this area, please be aware that some terms, particularly those relating to delivery, may not apply or may require clarification before your order is processed.

Order Process

Ordering with Flowers New Addington is simple and convenient. Browse our online selection of fresh flowers, bouquets, and arrangements, then follow these steps to place your order:

Product Selection: Choose your desired flowers, specifying your preferred arrangement size, colour palette, and any available customisation options.
Add to Basket: Confirm your selections, then add products to your shopping basket.
Check Basket: Review your basket to ensure all details, such as delivery date and message card, are correct.
Checkout: Proceed to checkout, where you will enter your delivery and billing details, select payment method, and add any special instructions.
Order Confirmation: Once payment is made, you will receive an order confirmation on the website and via your chosen communication preference. This confirmation is an acknowledgment of receipt of your order but does not constitute legal acceptance of your order unless all criteria are met, such as payment clearance and product availability.

We reserve the right to refuse any order prior to dispatch or delivery if, for example, products are out of stock, there is a payment issue, or an obvious error is identified with the listed product or price.

Product Availability and Substitutions

While we strive to ensure all flowers displayed online are available at all times, flowers are a seasonal and perishable product. Occasionally, certain stems or accessories may be unavailable due to supply chain issues or local market conditions in the New Addington area. In such events, we reserve the right to substitute individual items with similar products of equal or greater quality and value, ensuring the overall look and feel of your chosen arrangement is maintained. If the main flower type is not available, we will attempt to contact you prior to delivery to agree a suitable alternative.

Pricing and Payment

All prices on our website are listed in GBP (£) and are inclusive of VAT where applicable. Delivery fees will be clearly stated at checkout prior to payment. We reserve the right to adjust prices without prior notice, but such changes will not affect orders already confirmed.

We accept payment by the following methods:

Credit or Debit Cards (as indicated during checkout)
Any other payment methods expressly offered during the checkout process

Payment is required in full at the time the order is placed. Orders will not be processed or dispatched until payment has been received and cleared by our payment processor. If your payment is declined, the order will not be accepted.

Delivery Terms

Flowers New Addington provides same day and next day flower delivery across New Addington and the surrounding areas, subject to cut-off times specified on our website. Please review the delivery schedule at checkout for available dates and times.

We will deliver to the address provided by you at the time of order. It is your responsibility to ensure all delivery details are complete and accurate. If the recipient is not available at the time of delivery, we may leave the flowers with a neighbour or in a safe place, where appropriate and reasonable, or attempt a redelivery depending on our policy in your area.

We cannot be held responsible for delays or failures in delivery due to circumstances beyond our reasonable control, including but not limited to severe weather, road closures, or inaccurate/incomplete address information provided by you. If such problems arise, we will attempt to contact you as soon as possible to resolve the delivery issue.

Cancellations and Amendments

If you wish to cancel or amend your order, please notify us promptly. The following cancellation and amendment policy applies:

Cancellations: Orders can be cancelled without charge up to 24 hours before the scheduled delivery. To cancel, you must notify us via the contact method specified on our website within this period. Orders cancelled within 24 hours of delivery may not be eligible for a refund, particularly if the flowers have already been prepared or dispatched.
Amendments: We will use reasonable endeavours to accommodate requested amendments, such as changes to delivery address or recipient details, provided we receive your request at least 24 hours before scheduled delivery. We cannot guarantee acceptance of amendments requested after this time.

Nothing in this section affects your statutory rights.

Returns, Refunds and Complaints

Due to the perishable nature of our products, we cannot accept returns of fresh flower arrangements. However, your satisfaction is very important to us. If your delivered flowers are damaged, wilted, or not as described, please contact us within 24 hours of receipt with photographic evidence. We will investigate each complaint and, where appropriate, offer a suitable remedy such as a replacement bouquet or partial/full refund.

If you are not satisfied with our response, you may escalate your complaint as specified in our complaints procedure available upon request. Your legal rights as a consumer under UK law remain unaffected by this policy.

Personal Information and Privacy

We are committed to respecting your privacy in accordance with UK data protection laws. Information you provide at the time of order and during your use of our website will be used strictly for the purpose of processing your order and providing customer service. For further information, please review our Privacy Policy on our website.

Liability

We make every effort to ensure that our flowers arrive in perfect condition and on time. However, to the fullest extent permitted by law, Flowers New Addington will not be liable for:

Any indirect or consequential loss incurred by you or the recipient as a result of non-delivery, late delivery, or defective goods beyond the value of the order placed
Inaccuracies in delivery or order details provided by the customer
Unsuccessful delivery due to no recipient being available and no safe place being accessible (where applicable)
Delays or failures caused by events beyond our reasonable control (force majeure)

Nothing in these Terms shall exclude or limit our liability for death or personal injury resulting from our negligence, or for any other liability which cannot be excluded or limited under UK law.

Intellectual Property

All content on the Flowers New Addington website, including images, product designs, text, and graphics, is the intellectual property of Flowers New Addington or its suppliers. You may not reproduce, distribute, or use such content without express written permission.

Governing Law and Jurisdiction

These Terms and any disputes arising out of or in connection with them (including non-contractual disputes) shall be governed by and interpreted in accordance with the laws of England and Wales. If a dispute cannot be resolved amicably, the courts of England and Wales shall have exclusive jurisdiction to settle the matter.

If any provision of these Terms is found by a competent authority to be unlawful, invalid, or unenforceable, that provision shall be deemed to be deleted and the remainder of the Terms shall continue in full force and effect.

Changes to These Terms

We reserve the right to update these Terms from time to time to reflect changes in our business practices, regulatory requirements, or for any other valid reason. The most recent version of the Terms will be posted on our website with the effective date. Please review the Terms periodically before placing orders to ensure you are aware of any changes. Continued use of our website and services will constitute acceptance of the updated Terms.

Other Important Information

These Terms constitute the entire agreement between you and Flowers New Addington regarding your purchase and use of our online flower delivery services in New Addington and nearby areas. No variation or amendment to these Terms shall be effective unless agreed in writing by Flowers New Addington.

If you have any queries or require further information about these Terms, please consult the FAQ section on our website or use the contact methods provided there. We value your trust and look forward to delivering beautiful flowers to you and your loved ones in New Addington and the surrounding neighbourhoods.

Note: These Terms & Conditions apply specifically to all customers ordering flowers online for delivery within New Addington and the neighbouring localities.